User Satisfaction Research in Information Systems: Historical Roots and Approaches

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dc.contributor.authorVaezi, Reza
dc.contributor.authorMills, Annette
dc.contributor.authorChin, Wynne W.
dc.contributor.authorZafar, Humayun
dc.date.accessioned2020-03-11T17:31:39Z
dc.date.available2020-03-11T17:31:39Z
dc.date.issued5/4/2016
dc.description.abstractUser satisfaction with information systems (IS) is considered an important indicator of information systems success and has been the subject of numerous research studies since the field’s inception. In this paper, we review the user satisfaction research in the IS field. We discuss the roots of user satisfaction research as it pertains to satisfaction studies in marketing research and how these studies have been used to inform the IS context. We also discuss how the study of user satisfaction and use of the construct in IS research has evolved and matured over time. Finally, we discuss antecedents and outcomes of user satisfaction identified in IS research and provide suggestions for future research.
dc.identifier.citationCopyright 2016 Communications of the Association for Information Systems. Recommended citation: Vaezi, Reza, Annette Mills, Wynne Chin, and Humayun Zafar. "User Satisfaction Research in Information Systems: Historical Roots and Approaches." DOI: 10.17705/1CAIS.03827. URL: https://aisel.aisnet.org/cais/vol38/iss1/27/. Reproduced in accordance with the original publisher's licensing terms and with permission from the author(s).
dc.identifier.urihttps://hdl.handle.net/10657/6244
dc.language.isoen_US
dc.publisherCommunications of the Association for Information Systems
dc.subjectUser Satisfaction
dc.subjectConsumer Satisfaction
dc.subjectInformation Systems
dc.subjectUser Satisfaction Antecedents
dc.subjectUser Satisfaction Outcomes
dc.subjectUser Satisfaction Theories
dc.titleUser Satisfaction Research in Information Systems: Historical Roots and Approaches
dc.typeArticle

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