Browsing by Author "Farmer, Benjamin 1986-"
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Item Beware the Weary Boss? Exploring the Effect of Supervisor Emotional Exhaustion on Employee Emotional Exhaustion(2013-12) Farmer, Benjamin 1986-; Witt, L. Alan; Campion, James E.; DeFrank, Richard S.I investigated the hypothesis that a supervisor’s emotional exhaustion has a strong, positive relationship with his or her employees’ emotional exhaustion. Using crossover theory and the JD-R model, I theorized that employees with exhausted supervisors become emotionally exhausted through emotional contagion and inadequate supervisor support and that emotional stability moderates the indirect effect of supervisor emotional exhaustion on employee emotional exhaustion through perceptions of supervisor support. Data collected from 242 public sector workers revealed that supervisors’ emotional exhaustion had no relationship with the support they provided to employees, nor did their exhaustion relate directly or indirectly (through support) to employee emotional exhaustion. However, both supervisor support and employee emotional stability were negatively related to employee emotional exhaustion. These findings sustain the notion that support from supervisors provides a meaningful benefit to employee well-being and suggests that supervisors provide support despite their own emotional exhaustion. Additionally, the interaction between supervisor support and employee emotional stability predicted employee emotional exhaustion; however, contrary to theory, the supervisor support-emotional stability relationship was stronger among employees higher than lower in emotional stability.Item THE INTERACTIVE RELATIONSHIP OF INTERNAL SERVICE AND SUPERVISOR: POLITICAL SKILL WITH EMPLOYEE SALES BEHAVIORS(2015-05) Farmer, Benjamin 1986-; Witt, L. Alan; Campion, James E.; Penney, Lisa M.; Hunter, Emily M.; Crepeau, LoringI investigated the joint relationships of supervisor political skill and the internal service quality provided to sales employees with employee team sales behaviors. Employing Conservation of Resources theory, I argue that the political skill of the supervisor provides motivational resources, and internal service provides capability resources to position employees to manifest effective sales behaviors. Further, I hypothesized that political skill moderates the relationship between internal service quality and team sales behaviors. Results of analyses conducted on data collected from 89 retail store employees and their respective supervisors revealed that: (a) employee perceptions of internal service quality were related to team sales behaviors; (b) supervisory political skill was unrelated to team sales behaviors; and (c) the relationship between internal service and team sales behaviors was stronger among workers with supervisors higher than lower in social skill.