Kwon, EunSook2021-07-152021-07-15May 20202020-05May 2020https://hdl.handle.net/10657/7856Children can be difficult to examine because they may become noncompliant if their physical and emotional needs are not met. Yet, there is a lack of studies that describe and measure anxiety throughout the entire length of an eye exam, provide qualitative themes about the exam, and investigate if physical and emotional factors and factors related to the exam are correlated with distress. This thesis starts with a descriptive mixed methods case study using a survey, observations, and field notes and subsequently uses the study’s findings to collaborate with doctors and designers to determine key design heuristic principles used in the development of a design for an interventional product that aims to reduce distress during exams. Thus, this thesis serves as an example of how to maximize empathy and include diverse perspectives by merging both traditional scientific research and applied design research methods when designing for healthcare.application/pdfengThe author of this work is the copyright owner. UH Libraries and the Texas Digital Library have their permission to store and provide access to this work. Further transmission, reproduction, or presentation of this work is prohibited except with permission of the author(s).pediatric optometrychildrencycloplegic refractioncyclopentolateanxietyeye drop administrationmixed methods case studyhuman-centered designindustrial design2021-07-15Thesisborn digital