Witt, L. Alan2016-02-292016-02-29May 20152015-05http://hdl.handle.net/10657/1246I investigated the joint relationships of supervisor political skill and the internal service quality provided to sales employees with employee team sales behaviors. Employing Conservation of Resources theory, I argue that the political skill of the supervisor provides motivational resources, and internal service provides capability resources to position employees to manifest effective sales behaviors. Further, I hypothesized that political skill moderates the relationship between internal service quality and team sales behaviors. Results of analyses conducted on data collected from 89 retail store employees and their respective supervisors revealed that: (a) employee perceptions of internal service quality were related to team sales behaviors; (b) supervisory political skill was unrelated to team sales behaviors; and (c) the relationship between internal service and team sales behaviors was stronger among workers with supervisors higher than lower in social skill.application/pdfengThe author of this work is the copyright owner. UH Libraries and the Texas Digital Library have their permission to store and provide access to this work. Further transmission, reproduction, or presentation of this work is prohibited except with permission of the author(s).Political skillPoliticsInternal serviceSales behaviorsConservation of resources2016-02-29Thesisborn digital0000-0002-5362-8737