2022-10-282022-10-28196913857864https://hdl.handle.net/10657/12456Many waiting line type problems can only be solved by simulation. Simulation, although very effective, must invariably be programmed and run on a high speed digital computer. To reduce programming time, a number of simulation languages have been written. One of these, MHSS, was written by Dr. C. E. Donaghey for application to materials handling problems. This is a very easy program to use and proved effective in numerous instances. So many non-material handling situations, however, were visualized to which with little or no modification MHSS could apply, that it was decided to generalize MHSS and demonstrate its power. The result is SEA - a service effectiveness analyzer, applicable to practically any waiting line or scheduling type problems and requiring no computer experience of the user. The paper provides a complete guide for using SEA and includes an application to a real and non-industrial system in a Houston hospital.application/pdfenThis item is protected by copyright but is made available here under a claim of fair use (17 U.S.C. Section 107) for non-profit research and educational purposes. Users of this work assume the responsibility for determining copyright status prior to reusing, publishing, or reproducing this item for purposes other than what is allowed by fair use or other copyright exemptions. Any reuse of this item in excess of fair use or other copyright exemptions requires express permission of the copyright holder.Thesisreformatted digital