Competencies for information systems workers



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Purpose. The present study was conducted to identify competencies-knowledges, skills, and attitudes-essential for information systems workers. Information systems competencies should permit workers to successfully maintain and compete for positions in information occupations. Method. An initial listing of competencies was developed through the following procedures: an extensive review of related literature; a search of off-line and on-line library sources; interviews with a variety of workers, research authorities, and information systems professionals; input from state directors and programs directors; and an analysis of model curricula. Next, a DACUM (Developing A CurriculUM) committee, composed of sixteen information systems experts, determined broad skill areas and supporting task statements. The broad component areas were identified as follows: BUSINESS SKILLS, COMMUNICATIONS SKILLS, INTERPERSONAL SKILLS, MANAGEMENT SKILLS, PROBLEM SOLVING SKILLS, INTRAPRENEURIAL SKILLS, and TECHNOLOGICAL SKILLS. An eighth category, GENERAL EDUCATION SKILLS, was identified; no competency statements were developed separately for this category. From this list of components and competencies, the Information Systems Occupational Competencies Questionnaire was formatted. A four-point Likert-type scale was employed which required a response in one of four ways: 4 = ESSENTIAL, 3 = VERY IMPORTANT, 2 = SOMEWHAT IMPORTANT, and 1 = NON-ESSENTIAL. Part I of the questionnaire identified the eight broad skill areas listed above; Part II of the questionnaire included the basic competencies (tasks) within each of the broad component areas. The DACUM panel was used to pilot test and refine the questionnaire. [...]



Office practice--Automation--Management