The Role of Effective Technology on Organizational Constraints and Emotional Exhaustion

Abstract

Technological resources are becoming increasingly prevalent in the workplace and therefore the target of greater research focus (Cascio & Montealegre, 2016). Organizations primarily integrate technology into the workplace as a resource for employees (Dewett & Jones, 2001). This study explores the process by which technology serves as a resource for employees. Applying stress theory, I examined the moderating effect of effective technology on the relationship between organizational constraints and emotional exhaustion. Based on the job demands-resources model, I predicted that effective technology would buffer the relationship between organizational constraints and emotional exhaustion. Results supported a positive relationship between organizational constraints and emotional exhaustion but did not support the role of effective technology as a moderator of this relationship. Future research directions and implications of findings are discussed.