Caring Company Culture: REDUCING EMOTIONAL EXHAUSTION

With changing family dynamics, organizations have had to respond by adjusting their policies to remain competitive in attracting and retaining employees. Research has shown that organizations not only need family-supportive policies but also a culture that supports their use. Additionally, with organizational structural changes that include more teamwork and flattened hierarchies, the role of coworkers has become instrumental in providing support in addition to the support of the organization and supervisors, particularly in juggling work-life demands. With the present study, I argue how perceptions of a family-supportive organization can improve workers’ well-being. Specifically, I propose a psychological process in which family-supportive organizational perceptions have both direct and indirect (through coworker support) effects on emotional exhaustion and that differences in perceptions of justice moderate the proposed relationships. Results from 220 tenure-track faculty members of a public university indicated that: (1) FSOP is indirectly negatively related to emotional exhaustion through coworker support, and (2) procedural justice moderates the relationship between coworker support and emotional exhaustion.