Building a Single User Experience

Abstract

The modern library web environment consists of multiple content sources and applications that perform essential functions that often overlap and could potentially create a fractured user experience. For example, content in a library’s Drupal website may be replicated in LibGuides or WordPress blogs. Search functionality in a discovery platform may be replicated in a federated search tool or the ILS OPAC. This presentation provides tips, tackles technical and political challenges to building a single web experience for users, discusses solutions and use of APIs (application programming interfaces), provides concrete examples, and more.